General Sales Conditions

The present conditions of sale are concluded between:

Firstly,

The company Tanit Production SARL, whose registered office is located at 27 bis 1 rue Garibaldi, Tunis (1001), Tunisia and registered at the National Center of Business Register under the number 968069Z.

Hereinafter referred to as "musicplus.tn" or "Music Plus".

And on the other hand,

Any natural or legal person wishing to make a direct purchase of the registered office is located at the address indicated above or on the musicplus.tn website.

Hereinafter referred to as "the Customer" or "the Buyer".

Article 1: object

The present General Conditions of Sale aim at defining the contractual relations between Tanit Production (Music Plus) and the Buyer, as well as the conditions applicable to any purchase made through the commercial site of Musicplus, that the Buyer is professional or consumer .

The acquisition of a good or a service through the present site or through the store implies an unreserved acceptance by the Buyer of these conditions of sale.

musicplus.tn reserves the right to modify its conditions of sale at any time and without notice of the Buyer.

In this case, the applicable conditions will be those in effect on the date of order by the Buyer.

Article 2 - Characteristics of goods and services offered

The products and services offered are those listed in the catalog published on the site musicplus.tn and in the store located at 27bis 1, Rue Garibaldi (1001) Tunis, Tunisia.

These products and services are offered within the limits of available stocks.

Inventories are kept up to date daily.

However, it may happen that the number of products ordered is greater than the number of products in stock.

In this case you will be notified by email and we will tell you the approximate date of availability of your product.

We invite you to refer to the description of each product to know the precise characteristics; and in case of doubt or if you want further information do not hesitate to contact us at +216 71 34 30 25 or by e-mail at support@musicplus.tn or by the contact form posted on the website. musicplus.tn is only responsible for the content of the pages it publishes.

Article 3 - Rates

The prices of our products delivered in Europe, in the DOM TOM outside the Euro Zone, Algeria and Morocco are indicated in Euros and HT (excluding VAT), the products delivered to Tunisia are indicated in Tunisian Dinars and HT, for the rest of the world, the prices are indicated in American Dollar and in HT except participation in the expenses of treatment and forwarding.

Customs duties are made by the Customer to the local tax and customs authorities.

Music Plus reserves the right to modify its prices at any time, provided that the price displayed on the day of payment of the order will be the only applicable to the Buyer.

Any change in the VAT rate may be reflected in the price of the products or services.

Music Plus reimburses the difference if the Buyer finds cheaper elsewhere, excluding promotional operations (sales, destocking etc.). Offer valid within 7 days for any item purchased from musicplus.tn on presentation of a pro-forma invoice established no later than 7 days after purchase by an authorized reseller located in Tunisia and having the product in stock and with identical services: 1-year warranty on any manufacturing defaults and loyalty program.

Article 4 - Availability

Product offers and prices are valid as long as they are visible on the site of Music Plus and indicated as available or available quickly within the limits of available stocks.

Orders are processed upon receipt of payment and according to the availability of products. In the event of unavailability of product after placing the order, Music Plus will inform the Buyer by email, SMS or phone call indicating the approximate date of availability of the product.

For products not stored in Music Plus's warehouses, offers are valid subject to availability from suppliers.

In this context, indications on the availability of products are provided on the page of each article. This information comes directly from the suppliers of Music Plus, errors or modifications may exceptionally exist. In the event of unavailability of the product after placing the order, Music Plus will inform the Buyer by email, SMS or phone call. Similarly, it may happen that the number of products ordered is greater than the number of products in stock. In this case you will be notified by email, SMS and we will tell you the approximate date of availability of your product.

In case of final unavailability of the product, the order will be canceled and the Buyer will be informed by email or SMS.

In case of permanent unavailability of the product or service, the Buyer then has the option of being refunded the product or service ordered within 30 days of his request.

Article 5 - Order

On the Internet: www.musicplus.tn

By phone: +216 71 34 30 25, number accessible from abroad.

The Buyer, who wishes to buy a product or service must:

- Fill in the identification form on which he will indicate all the requested details, as well as all information necessary for the delivery (mobile phone number and also access codes to the doors of the buildings). The password to access his account is strictly personal. At each visit, when accessing his personal data in his session, or when placing an order, the Customer will have been identified in advance by his username and password, it being specified that it is not used to make payment.

- Fill out the online order form giving all the references of the chosen products or services.

- Validate the order after having checked it.

- Make the payment in the conditions provided.

The confirmation of the order implies acceptance of these conditions of sale, the acknowledgment of having perfect knowledge and the waiver of its own conditions of purchase or other conditions.

All data provided and confirmation of payment recorded will be worth proof of the transaction.

Confirmation will be worth signing and acceptance of transactions.

Music Plus will email confirmation of the recorded order.

Music Plus can not be blamed and held responsible for the consequences of any events beyond its control including force majeure, which tend to delay or prevent the placing of the order online.

As part of its policy against fraud, Music Plus may ask the Customer for additional information and documents in order to finalize the Order. In this case, the Customer is notified by e-mail or telephone of the supporting documents to be sent in order to obtain the final validation of his order.

Music Plus reserves the right to cancel the order in case of non-receipt of supporting documents or receipt of documents deemed non-compliant.

The Customer's order may be canceled by Music Plus, for any reason whatsoever, especially in case of lack of information necessary for delivery. The Client will be informed by Music Plus.

Article 6 - Terms of payment

6.1 Cash payment for individuals

- By credit card of CIB, VISA, MASTERCARD, AMERICAN EXPRESS and E-Dinar networks.

Payments by credit card are made through the secure Tunisia Monetic system that uses SSL (Secure Socket Layer) so that the information transmitted is encrypted by software and no third party can read it during the course. transport on the network. The order will be considered effective after confirmation of the agreement of the bank payment centers.

The Buyer guarantees that he is fully entitled to use the credit card for the payment of his order and that this means of payment gives access to sufficient funds to cover all costs related to the ordering of products or services on the site musicplus.tn or in the shop.

- Wire Transfer :

Account Holder: Tanit Production (Music Plus) Tunis

Domiciliation: BTK (Tunisian-Kuwaiti Bank)

27bis 1, Rue Garibaldi - 1001 Tunis

International Identification (IBAN):

TN59 20000 00000 11253653 51

International Bank Identification (BIC / SWIFT):

BTKOTNTTA.

The transfer fees are the responsibility of the Buyer.

- By Paypal:

PayPal is a company that offers a payment service on the Internet, allowing a user to send his payments via the Internet with an email address, without having to communicate his credit card details to each transaction.

- By Sodexo Gift Certificate or Servimax Ticket:

The Buyer sends his coupons to Tanit Production (Music Plus) - Tunis - 27bis 1 rue Garibaldi - 1001 Tunisia.

The Buyer can complete the amount of his order by the payment of his choice if the amount of the order is greater than the amount of the gift voucher. The value of a check must be used in its entirety. Gift vouchers must be sent no later than one month before their expiry date.

-Payment check:

For all payment by check online, the buyer sends his check to Tanit Production (Music Plus) - Tunis - 27bis 1 rue Garibaldi - 1001 Tunisia.

For any payment by check in the shop, in case of suspicion of fraud, Music Plus may need to ask the Customer additional information or documents in order to finalize the payment procedure.

The online order will be considered effective only after receipt and confirmation of the validity of the check by the financial service of Tanit Production (Music Plus)

-Payment in cash:

For any cash payment in the shop, Music Plus reserves the right to cancel the sale in case of suspected fraud or falsified money.

For any online order with payment and recovery at the store, the Buyer then has a period of 10 days to move to the store and finalize his order. The order is considered canceled if the buyer exceeds the above-mentioned deadline (10 days).

6.2 Payment for state agencies

- By order form

This method of payment is reserved for state administrations

The order of the Customer will be considered accepted after confirmation of the order form and its validation by musicplus.tn. The goods will remain the property of Music Plus until the complete payment of the invoice.

Any settlement after the scheduled payment date in the transaction may result in the billing of late penalties without any prior notice being required. The rate of these penalties is equal to three times the legal interest rate. The acceptance of the parcel automatically causes, in case of late payment, the application in addition to the penalties of delay, the invoicing of the administrative expenses occasioned by the late recovery of the invoice which can amount to 15% with a minimum of 20 euros.

Article 7 - Delivery

7.1. Overview

The products or services will be shipped to the delivery address that the Customer has indicated during the ordering process or the one indicated in their Customer account.

In addition, the Customer undertakes to transmit, when ordering, all the information necessary for delivery in order to guarantee its proper completion.

The Customer must transmit a mobile phone number to which the carrier can reach him during the day.

An email address can be notified in advance of the delivery of the order.

The Customer undertakes, for himself or for the recipient of the order, to take delivery of the goods at the address he indicated when ordering.

Upon delivery, the Customer or the recipient of the products must be able, if requested, to prove his identity.

The Customer undertakes, after opening and checking the contents of the parcel (s) in the presence of the carrier, to sign the delivery receipt presented by the delivery person.

In case of damage, non-compliant delivery, failure to unpack, or defective products, refer to the article "Returns management".

Delivery does not include commissioning of the devices.

7.2. Shipping and Delivery Time

For delivery times and charges depending on the country of destination, see the details here

The shipping time is outside travel time and working days.

In case of payment by transfer, bank check or gift voucher, the order will be processed upon receipt of payment.

Consequently, the deadlines applicable in this case are those on the day of the confirmation of the check or the payment by the financial service and can therefore be modified compared to those mentioned on the day of the placing of the order.

Additional time is generally expected for shipments to isolated destinations (islands, areas difficult to access etc ...) ...

In case of foreseeable lengthening of the shipping time, Music Plus agrees to inform the Customer as soon as possible and by any means.

The delivery period can in no case result in the payment of damages to the benefit of the Customer or its service providers.

In case of delay of shipment, an email will be sent to the Customer.

In this case, and as long as the product is not sent the Customer has the possibility to request a refund in the form of credit, which will be credited to his account within 48h.

This credit is valid for 12 months from the date of issue.

If the Customer chooses to be reimbursed, a check or a transfer of the amount of the product will be sent within 15 days of the issue of this credit.

7.3. Possible delivery methods

7.3.1 In Tunisia

- Delivery in Point of Withdrawal through the Tunisian Post.

Delivery from Monday to Friday. Packages are delivered within 3 days to the Post Office Pick-up Point closest to the buyer's address. The Customer receives an e-mail in which is indicated a tracking number of his package as well as a link to the Tunisian post office where he can insert the number to track and locate his package.

He will stay there for 15 days. For the withdrawal of the order, the buyer must bring with him a piece of identification and his tracking number.

An order entered before 11:00 am is processed during the day (Monday to Friday, subject to availability of the product).

The follow-up of the delivery is carried out on http://www.rapidposte.poste.tn/fr/suivi.html

- Delivery of bulky products (more than 30 kg).

For deliveries through the post that exceed 30Kg, the item must be divided into two parcels.

- Express delivery by Music Plus.

Delivery from Monday to Saturday.

The packages are delivered under 24 / 48h through our deliveryman.

An order entered before 12:00 is processed during the day (Monday to Friday, subject to availability of the product).

The Customer receives an SMS or a phone call from our delivery person before leaving the store to the address indicated by the customer.

- Delivery by TPS, Jerba Transport, Hammami Transport.

TPS offers a full range of services and customized logistics solutions to meet the needs of its customers, with the possibility of tracking the package through a mobile application or through their website https://www.tpscolis.com.

Jerba Transport JTM specializes in the transportation of all types of goods and commercial or personal goods throughout the Tunisian territory. It ensures the short-term storage of goods transported in its own distribution depots.

JTM agencies: Tunis, Sousse, Kairouan, Sfax, Djerba, Ben Guerden, Zarzis Kebeli, Mednin, Gabes, Tataouine

Hammami Transport "HT", a leading freight transport company in the south of Tunisia (Sfax)

Hammami Agencies: Tunis, Sfax, Bizerte, Sousse, Nabeul

- Delivery of bulky products (more than 30 kg).

In the case of voluminous products - especially electric pianos, batteries, loudspeakers, ... the Buyer must first check the size of access (door, elevator, stairwell ...).

Deliveries are made at the address of the addressee, if it is accessible to the delivery vehicle.

The driver is under no obligation to deliver the goods to a recipient living upstairs.

The company in charge of the delivery can nevertheless propose a delivery by several people but with a supplement to the load of the Customer and to pay to the company in charge of the delivery.

If the Customer refuses this option and decides to help the delivery person, the driver will not mount the item and will then deposit it on the ground floor.

Music Plus does not deliver boxes and post office boxes.

When receiving your parcel, please check the condition of the outer packaging in the presence of the driver and always apply accurate reservations through the address support@musicplus.tn: shocks, dents, scratches on the product concerned and refuse the entire order.

Without these caveats accurately describing the damage, we may not be able to file a claim with the carrier.

If the delivery person or the person at the counter refuses this verification before signing, you are entitled:

- To refuse the package.

- To indicate by email through support@musicplus.tn that you have been refused the opportunity to check the contents of the package.

By the signature of the delivery receipt outside of specific reservations, and the acceptance of the products, the customer acknowledges having received the goods in a state giving him any satisfaction. Therefore, any claim related to the condition of the delivered products can not be received and any return will be borne by the customer.

7.3.2 Internationally

Delivery from Monday to Friday. Packages are delivered exclusively through DHL or other partners of the Tunisian Post Office for the address indicated by the buyer. The Customer receives an e-mail in which is indicated a tracking number of his parcel.

An order entered before 11:00 am is processed during the day (Monday to Friday, subject to availability of the product).

The shipping costs are calculated before final confirmation of the order by the Customer.

When receiving your parcel, please check the condition of the outer packaging in the presence of the driver and always apply precise reservations through the address support@musicplus.tn: shocks, dents, scratches on the product concerned and refuse the

Article 8 - Returns Management

8.1. Parcels not distributed by the service provider:

In case of confirmed declaration of loss of the parcel by our carrier, according to the nature of the product, available stocks and according to the wish of the Customer, we will contact the customer to propose the various possible solutions, according to our stocks: Return the product initially ordered or an exchange product with equivalent characteristics or a credit or a refund.

The impossibility to deliver the Customer his fact (failure to a delivery appointment, no withdrawal of parcels after notice of passage ..) entails for him loss of participation in shipping costs.

We will contact the customer to propose the different possible solutions, according to our stocks: Re-dispatch the product initially ordered or a product of exchange with the equivalent characteristics or a credit or a refund.

The credit is valid for one year from the date of issue.

8.2. Transport damage:

This case concerns damaged packages, fractured parcels, missing or damaged products. The Customer will carry marked reservations on the sheet of registration, will co-sign the delivery person and will keep a copy of the document. If the product is damaged, the Customer must refuse the package and note a reserve on the parcel delivery note refused because open or damaged upon delivery, (characterize the damage precisely)

These reservations must be very precise. The mention "subject to unpacking" does not constitute a qualified reserve and has NO LEGAL VALUE. It is therefore essential to precisely describe the condition of the packaging and / or the product, and to precisely characterize the damage (for example: breakage noise, open package, damaged packaging, torn, depressed on the bottom right corner). , product scratched, depressed, on the left flank, package refused because open or damaged upon delivery ...).

The customer must contact Music Plus through support@musicplus.tn and attach clear photos in their mail highlighting the extent of damage to the damaged item as well as the precise description of the damage as indicated above.

If the claim has not been made the day of the receipt of the parcel, the claim will not be considered valid and neither Music Plus nor the delivery service or the delivery person will be held responsible.

By the signature of the delivery receipt outside of specific reservations, and the acceptance of the products, the Customer acknowledges having received the goods in a state giving him full satisfaction.

After receipt and acceptance of the parcel by our services, depending on the nature of the product, the available stocks and according to the wishes of the Customer, we will propose to reship the product initially ordered or an exchange product with equivalent characteristics.

In the event that the Customer does not wish to be reshipped the product initially ordered or an exchange product with equivalent characteristics, a credit will be credited to his account within 48 hours after the receipt of the package by Music Plus. This credit is valid for one year from the date of issue. If the Customer chooses to be refunded, a check or transfer of the amount of the product will be sent within 15 days of acceptance of the return.

8.3. Delivery not in accordance with the order in quality or quantity:

The Customer must fill in the contact form from the 'Contact' section of the musicplus.tn site stating as subject "I have a technical problem with the product"

If the complaint has not been made the day of the receipt of the package, Music Plus, the claim will not be considered valid and neither Music Plus nor the delivery service or the deliveryman are held responsible

8.4. Failure to unpack, Defective product:

The Customer must send contact form within 7 days after receiving his defective merchandise. It can do it from the 'Contact' section of the musicplus.tn site by indicating as subject "I have a technical problem with the product"

It will be sent to the Customer confirmation of support within 48 to 72 hours for standard exchange, subject to compliance with the conditions of return.

The return of the products must be done in their ORIGINAL PACKAGING, in perfect state, accompanied by all the accessories and possible notices as well as the form provided by the Customer service, duly filled. Items returned incomplete, damaged, used or soiled can not be exchanged, and will be the subject of a paid repair not covered by the warranty.

Any unjustified return (failure not proven, adjustment, failure due to misuse) will be billed to the Customer: intervention and return costs of the goods (at an hourly cost of 50, 000 HT).

Returns are made exclusively after approval of our service by sending a return and obtaining a return number issued by it to the customer, which must be very legibly registered on any returned package.

The return of goods is at the expense and risk of the customer.

8.5. Retraction and right of return

Buyers, non-professional individuals, benefit from a withdrawal period of ten days from the delivery of their order to return the product to the seller for exchange or credit that will be credited in his account after 48 hours without penalty.

All articles can be exchanged or refunded within the legal deadlines. However, software returns will not be accepted once they have been unsealed.

For hygiene reasons, boxes of reeds, mouthpieces, beaks and all related accessories are delivered in a sealed package. Returns of these products will not be accepted once they have been unsealed.

The date of receipt of the delivered product is valid for assessing the thirty-day period. The return costs are the responsibility of the Customer. In the context of an order for several products, the period begins to run from the receipt of the last product delivered.

The return costs are the responsibility of the Customer.

To return, the Customer must fill out the form on the back of the delivery slip received with the order.

If you have lost this document, download it HERE

The return of the products must be carried out in their ORIGINAL PACKAGING, in perfect state, accompanied by all the accessories and possible notices as well as of the sheet provided during the delivery of the product, duly filled. Items returned incomplete, damaged, damaged, used or soiled can not be returned, and will be returned at the expense of the Customer.

Product refunds will be made within 15 days after the actual receipt of the package by us. The refund will be made by the same means as the customer's original payment method. If your payment has been made by bank transfer or credit card, thank you to send us with your product, a RIB, so that we can pay you back as soon as possible.

The consumer will have to pay a fee when he exercises his right of withdrawal of a service contract of which he has expressly requested the commencement of performance before the end of the withdrawal period.

On the other hand, the after-sales service of Tanit Production & Music Plus will choose the carrier responsible for delivering the goods to the customer.

Article 9 - Guarantees

9.1. Legal guarantee of conformity and guarantee against defects and hidden defects

Guarantees against defects in manufacture and hidden defects are prescribed by one year from the date of delivery of the goods sold.

In case of lack of conformity or hidden defects, the return costs are the responsibility of the seller.

This legal guarantee of conformity and guarantee against defects and hidden defects does not cover:

- the replacement of consumables (examples: batteries, bulbs, fuses, wear of the recording or reading heads, strings, preamp and power lamps ...);

- accessories, speakers, boomers, tweeters, faders, potentiometers and crossfaders, cases and covers, except special cases;

- abnormal or improper use of products. In this regard, we invite you to read carefully the instructions for use supplied with the products;

- damage due to the intervention of a repair technician not authorized by Music Plus;

- damage resulting from a cause external to the device (for example, accident, shock, lightning, fluctuation of current, temperature and / or hygrometry deviations ...).

- Damage due to the intervention of a repairer not approved by Music Plus;

- Damage resulting from a cause external to the device (for example, accident, shock, lightning, a current fluctuation, temperature and / or humidity variations, etc.).

- The failure, caused by the wear and tear of the device, which can be qualified as an accident to the external electricity network;

- The overvoltage, which can be caused by switching on or off a device or by a voltage fluctuation on the network;

- Accidental short circuit, caused by heat, humidity or lightning.

- Electrical installations: switches, distribution boards, branching boards, etc…. ;

9.2. Contractual guarantee

In addition to the above mentioned legal warranties, musicplus.tn provides all of its Clients with a three-year contractual warranty on products with the "3-year warranty" endorsement.

This guarantee offered by Musc Plus does not cover: